Refund policy
Return & Refund Policy
Last updated: May 9, 2026
Thank you for shopping with ZXTORE.
We strive to ensure that every customer has a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
Returns
We accept returns within 7 days of delivery for eligible products.
To be eligible for a return:
The item must be unused and in its original condition.
The product must be returned with original packaging, tags, and accessories.
Proof of purchase or order confirmation is required.
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
Used or damaged products
Products without original packaging
Customized or special-order items
Clearance or sale items (unless damaged or defective)
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
Your order number
Photos/videos of the product
Description of the issue
After verification, we will arrange a replacement or refund.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Shipping charges are non-refundable unless the return is due to our mistake.
Cancellation Policy
Orders can only be cancelled before they are shipped.
Once an order has been shipped, cancellation requests cannot be accepted.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Contact Us
For return, refund, or support-related queries, contact us:
Website: zxtore.in
Email: zxtore.in@gmail.com
WhatsApp: +91 8089946347
Instagram: @zxtore.in
We appreciate your trust and support.
— Team ZXTORE